OVHcloud Review

My experience with OVH was unbelievable.

My service renewed automatically, I saw the charge and I cancelled it right away, the same day. I even told them I wouldn't be using the service at all. And most importantly, I explained that the only reason I didn't cancel the auto-renewal earlier was because I was in the hospital. That's an exceptional situation that any normal customer service would understand and help with.

OVH? Zero empathy, zero listening, zero flexibility. Just pay up and be quiet.

On the phone, they literally told me it wasn't their problem. Even with a medical situation, even with an immediate cancellation, they refused to do anything. It's shocking. And the way they treat customers is even worse: the chat was deliberately cut off while I was explaining, the ticket was marked "resolved" without my agreement just to stop me from replying, they told me "just reply to the ticket" after they'd just closed it.

You can feel a total contempt, like bothering support is a crime. OVH's message is clear: even if you're in the hospital, even if you cancel the same day, even if you explain you won't use it, they'll still charge you. At OVH, the customer doesn't matter. All that matters is money, nothing else.

If you want a hosting company with a human touch: do not go there.
If you want to be treated with contempt, ignored, cut off mid-conversation and forced to pay for an unused service, then OVH is perfect.

Primero, busca otra empresa. Los precios parecen buenos pero cuando necesitas soporte de verdad te das cuenta del desastre. Los tickets tardan entre 2 y 4 días, solo contestan en inglés y son súper groseros. Parece que odian a los latinos o a cualquiera que escriba en español, se nota el desprecio. Si hablas español o eres de Latinoamérica mejor evita este dolor de cabeza y ve a otro lado.

En pleine migration de site, gros souci de zone DNS, plus d’emails, plus de site, plus rien. Une semaine que je galère avec le support qui répond au compte-gouttes. Et quand tu arrives enfin à avoir quelqu’un au téléphone après 3 heures d’attente, il ne peut rien faire à part ouvrir un ticket. Inadmissible.

Vous nous annoncez une possible interruption de 9h à cause du déménagement du datacenter et 5 jours avant vous êtes même pas foutus de nous dire si notre serveur sera impacté ou pas ! C’est hallucinant ce manque de communication.

I am very disappointed with OVH. They sell VPS servers with old operating systems, which makes basic maintenance and security updates really hard. The customer support is extremely poor, often they don't reply, and it's difficult to even reach them. The user interface is confusing and not intuitive, and things like making changes to the server take way too long. Overall, my experience has been really frustrating, and I would not recommend OVH for reliable VPS hosting.

Professional user of an OVH telecom premium rate number, I'm still waiting after more than 4 months for the payout provided for in this contract. There is no dispute or complaint that could justify this abusive withholding though. Assistance is almost non-existent, with from time to time a message making you believe the problem is being handled but finally nothing concrete. A ticket closed in October without solving the problem. Another opened at the beginning of November, still without solutions. I can only formally advise potential clients not to use OVH telecom services, especially users of SVA numbers who risk never cashing the funds collected, and more generally other clients who will inevitably face particularly casual and ineffective online assistance. Following OVH's response: I had already sent the requested documents several times, apparently lost on the way. Following your last request, I sent a bank details form again. I therefore expected to receive this transfer today. But finally, or obviously should I say, nothing happened. You thus confirm my previous comments concerning the lack of seriousness of your company when it comes to fulfilling your obligations. As of 10/12/2025: Still no payout in sight.

A Polish website is blocking access to a Dutch online account. Lack of privacy and illegal hacking. I've been a consultant for Up2Europe for years, but the Polish website blocks my access because my name isn't in the login details. I wonder if judges and prosecutors in Poland officially provide their data. I am protected by the law, something this Polish company doesn't seem to have.

On a envoyé deux fois l’extrait BCE, le formulaire, tous les justificatifs, prouvé qu’on était bien les propriétaires… Tout ça juste pour débloquer un transfert de domaine. C’est complètement dingue de payer un service et de rester bloqué comme ça, inadmissible.

There's no technical support. Besides sending you a link to the manual, they can't fix anything on the servers or give you any advice.

On a payé en retard à cause des vacances des impôts en été, vous avez bien reçu le paiement en septembre 2025 et maintenant vous demandez 59,99 € juste pour réactiver le site. Ça commence à faire cher l’hébergement chez vous !

Il 04/12/2025 ho comprato un VPS, errore di pagamento, riprovo e alla fine mi addebitano due volte creando due ordini identici. Contatto l’assistenza per il rimborso del doppione e mi dicono che con Partita IVA non ho diritto al recesso (ma io non chiedevo recesso, chiedevo di correggere il loro errore!). Risposte lentissime, 1-2 ore tra un messaggio e l’altro, poi mi passano al reparto competente e da lì silenzio totale. Nel 2025 un’assistenza così è inaccettabile, sconsigliatissimo.

L’année dernière l’assistance était déjà pas top, mais là c’est pire. On dirait des bots qui répètent toujours la même chose, aucune vraie aide.