OVHcloud Review

Perfect understanding of the issue, clear answer, clear guidance; I'm confident the issue will be solved soon, thanks to Débora.

Excellent support from Joanna B. She handled my case with professionalism, clarity, and genuine willingness to help. Despite a complex situation, she reviewed everything carefully and offered a fair and satisfying resolution. I truly appreciate her assistance and dedication. #CS13072639.

Very professional contact. Took the time to analyze everything and bring solutions to my problems. There's a bit of latency following the new settings. Let's wait and see the result... only downside, the communication wasn't good with a delay. Hard to exchange in those conditions. The most important thing is the result.

Today, after several days, I received a response from the claims team about an incident that happened with a service renewal. I wanted to cancel it, but the charges continued. The person was very helpful in explaining the situation and resolving the issue, even though the charge had already been processed and is non-refundable according to their policies, as they mentioned. Something that doesn't quite convince me, and why I'm not giving 5 stars, is the reason for having to pay for better support and, consequently, the response time. If you pay and spend money, it's to receive good after-sales service. Ref: CS13107967.

Thanks to Joanna for the attention and solution of my ticket CS13122030.

Long waiting time, but in the end a solution quickly found. Because of a duplicate account, I didn't have the right details to regularise my payment. Thanks to Ornella who was an agent who listened, she knew how to guide me and reactivate my hosting accounts + domain in less than 2 hours. A thousand thanks to you, Mr. Boulay.

Good company and good support. I've been a customer for more than 15 years.

Hello, following my request for assistance: CS12868232, asking the reason and how to avoid some emails arriving in SPAM for a few recipients of a mailing list, I received a very clear and well-explained explanation, with a proposed solution. Thank you for the quality of your service, Serge ARNOULET.

Very satisfied with the services as well as the support. Indeed not being an IT expert I've often made mistakes or had questions that have always been resolved by the support which is very attentive to their clients' experience comfort. I therefore highly recommend OVH and thank them for their recent Black Friday offer, which lets me develop my website faster than planned. Attention the support is hard to reach by phone, but if you create a support request ticket, you'll be taken care of within a few days and the support won't let you go until they've resolved your problem. Thank you to you.

Apart from the very long waiting time on the phone, the person answered me in an effective and precise way.

I contacted OVHcloud with a problem of mistakenly ordering a public server with a monthly payment, which I immediately deleted and did not have time to use. The Aldair support agent quickly understood the situation, explained the billing conditions and offered to make an exception and issue a refund for the invoice after it was paid. I am satisfied with the polite attitude, quick response and willingness to find a customer-oriented solution, so I can positively evaluate the work of the Aldair support agent.

Debora provided fast and efficient help, my issue was resolved in less than 5 minutes.

Thank you, Joanna for accepting my request to cancel the remaining commitment period. I have been a happy OVH customer for years and I hope this continues with my subscription to the new package I got from OVH. Ticket no.: CS13038195.

On ticket CS13106747 - Decent services from OVH, stable and reliable. I appreciate them for responsibility and ownership. Even when I had an issue, on ticket CS13106747, Joanna B. managed to help and resolve the issue immediately. Therefore, I recommend their services.

Speed and understanding of the problem. The person took charge quickly and even gave some useful advice, thank you.

Matias N helped us perfectly with the billing problem we had.

OVH client for several years, I'm generally satisfied with the services offered: the hosting is reliable, reassuring, the interfaces are improving and the value for money stays competitive. The technical support, even if it can sometimes be a bit long, has always ended up answering my needs in a professional way. I do recommend 3 important improvements though: 1. Set up a chatbot available 7 days a week, with the possibility to escalate to a human agent directly from the client interface, to gain in reactivity and clarity. 2. Replace the MX Plan 5 offer with a 10 email offer, with a more generous limited quota or an unlimited email formula, better suited for micro-entrepreneurs and small structures. 3. Improve the dark mode graphical interface from a public health perspective. With these evolutions, OVH would easily deserve 5 stars.

Following a connection problem with my WORDPRESS site, we had to change the saturated OVH database. The technical support technician fixed the problem for us in a few minutes.

Support is top, I'm in France and barely sent the email with a question and I already have the answer, I 200% recommend.

I liked the purchase process, simple, effective. I'd like a guided tour of the services and use cases. On the hot points, it's very hard to find assistance, even by email.

The chat service responded to my request quickly. I was assisted by Daniel, who was professional, responsive, and friendly. He found the solution to my problem within seconds. Nothing to complain about — it was perfect, thank you!

Quick reply via internet to a request to remove two-factor authentication (lost the backup codes). Got back access to the account. (But on the other hand, a long wait on the phone for one of our association's board members. But very good welcome.)

speed, clear and effective.

Matteo is exceptional in such support! Today was the 2nd time that Matteo helped clarifying some doubts, without complaining why 2 questions or 3. Last year as well, when I was stuck in something he helped greatly whilst clarifying the documentation error. There are some people who are meant to solve problems and understand what support is, Matteo is 1 of them! Almost everyone in the team is willing to help and answer (there are some exceptions, everywhere). I can't complain, even if I am from Belgium :D.

Quick and effective reply to my support request.

My experience with this company has been excellent. They respond quickly to requests for help. I personally had to cancel a service because I made a mistake in the purchase and there were absolutely no problems. I recommend everyone to use this company. Thank you very much.

I have used OVH for both VPS hosting and domain management, and it remains one of the few hosting providers I truly trust when it comes to uptime and overall reliability. Their infrastructure has consistently proven solid and predictable. However, my experience with their Email Pro service was less satisfying; it lacked several features I consider essential and ultimately did not meet my expectations. After contacting support, I received a full refund without any friction, which reinforced my positive view of their customer service. Despite the disappointment with Email Pro, my overall impression of OVH stays strong. Five stars.

welcoming and attentive welcome.

I had problems due to payment failures, my vps service was cancelled, but when I detected it in 5 minutes everything was active again and they guided me with the adjustments and everything was correct and very fast. 10/10.