Unbiased Shopify Reviews by 178 Real Customers

Shopify is a leading commerce platform that enables businesses to build, customize, and run online stores without needing deep technical skills. It combines hosting, storefront design, payment processing, inventory management, and marketing tools into a single system used by millions of merchants worldwide. Shopify supports physical, digital, and multichannel sales with integrated apps and analytics that help businesses grow. Its scalable architecture handles traffic spikes, and its ecosystem of themes and extensions makes it adaptable for startups and established brands alike.
2.5
Poor
70 108
Performance
2.5
Reliability
2.5
Pricing
2.4
Support
2.4
Features
2.4

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  • Flag of Canada Ottawa
Shopify is a leading commerce platform that enables businesses to build, customize, and run online stores without needing deep technical skills. It combines hosting, storefront design, payment processing, inventory management, and marketing tools into a single system used by millions of merchants worldwide. Shopify supports physical, digital, and multichannel sales with integrated apps and analytics that help businesses grow. Its scalable architecture handles traffic spikes, and its ecosystem of themes and extensions makes it adaptable for startups and established brands alike.

Shopify User Reviews

Real-world experiences with Shopify. From real customers.

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Most recent Shopify reviews
Sven André From Germany
Sven André

Unterstützen Betrugs Shops

Unterstützen Betrugs Shops. Bei Thomas Everlund bestellt am 3.11.25. Bis heute keine Lieferung. Sendungslink ist ein Fake.
Strafanzeige gestellt.

Jeremy Fewster From Great Britain
Jeremy Fewster

DO NOT USE IF YOU VALUE YOUR MENTAL HEALTH.

Great until something goes wrong. Their customer support is an absolute joke and utterly useless, leaving you locked out for weeks while you’re waiting for the once a week ineffectual email that they manage to send.

Aniello Diglio From Italy
Aniello Diglio

Ottima e sicura

Ottima e sicura.

User S From Spain
User S

Shopify is impressive software but support is terrible

Shopify is an impressive software with a lot of functionalities for a reasonable price. You can add features through apps and overall the system works very well and helps us run our business.

Two things could be improved though: the customer support is absolutely terrible and has gotten a lot worse over the years. Secondly, the file management system is basically non-existent and could be improved a lot in my opinion.

Toto joselito Raharinandrasana From Madagascar
Toto joselito Raharinandrasana

I am in love with Shopify and its features😊🙏

Reiff Lorenz From United States
Reiff Lorenz

Shopify succeeded in 4 hours where others failed after a week

I spent a week trying to set up a store on some other service (L.S.) and it was a failure. It took me just a few hours on Shopify to go from never-used-it-before to store-active-payments-accepted.

PierluigiZ78 From Italy
PierluigiZ78

Spedizione velocissima

Ho acquistato tramite Shopify sul sito Kintustore; la spedizione è stata velocissima e le t-shirt acquistate sono esattamente come quelle scelte sul sito. Ho effettuato il pagamento tramite PayPal e non ho avuto alcun problema. L’azienda è sarda.

Ilian Asenov From Great Britain
Ilian Asenov

I'm impressed with Shopify Dropshipping

I'm a new dropshipper with Shopify and I'm still developing my dropshipping website on this platform. My new experience with setting up is wonderful. You can call the support agents to help you develop your dropshipping website and they do it, and I'm very satisfied about using this platform for growing my business with e-Commerce has been a real Job. I've been designing my website for 3- 1/2 months now and I really do want to launch my site.

Omar Hannachi From France
Omar Hannachi

Super plateforme avec une IA très optimisée

Super plateforme avec une IA très optimisée.

Connor Hinchcliffe From Belgium
Connor Hinchcliffe

Game changer for my online business

Shopify has been a game changer for my business. It’s made everything so much easier and to have everything in one place is a god send.

Elizabeth Wright From Australia
Elizabeth Wright

Shopify is a great commerce platform. Highly recommended.

Samuel Sompayrac From France
Samuel Sompayrac

Super outil sérieux et fluide

Super outil sérieux et fluide pour lancer son e-commerce. Les avis qui parlent de livraison non reçu etc... c'est pas la responsabilité de Shopify, soyez prudent.
La majorité des boutiques Shopify sont de vrais entrepreneurs sérieux et performants. Mais les boutiques frauduleuses qui vendent des produits chinois à prix élevé ou des offres miracles et qui disparaissent en 2 mois, il y en a et ils disparaissent rapidement...

Andrea Z. From Germany
Andrea Z.

✨ Mein Feedback an Shopify ✨

✨ Mein Feedback an Shopify ✨

Ich möchte an dieser Stelle ein großes Dankeschön an den Shopify-Support aussprechen.
Durch ein Missverständnis war ich plötzlich in einem teureren Jahresplan gelandet, den ich eigentlich gar nicht upgraden wollte. Ich hatte mich schon damit abgefunden, die volle Summe zu zahlen – aber dann hat der Support (speziell ein Mitarbeiter namens Ivan und sein Team) noch einmal nachgehakt.

Zu meiner völligen Überraschung habe ich eine großzügige Rückerstattung erhalten. Das ist alles andere als selbstverständlich und zeigt, wie kundenorientiert Shopify arbeitet.

Für mich als kleine Unternehmerin, die jeden Euro sehr genau kalkulieren muss, ist das ein riesiger Unterschied. Und es gibt mir das gute Gefühl, bei einer Plattform zu sein, die nicht nur professionell, sondern auch menschlich handelt.

Danke Shopify, das war ganz große Klasse! 💚

Thomas From Denmark
Thomas

Altid God kundeservice

Altid God kundeservice, hvis det lykkes at komme om fra AI chatbot til menneske, så gør de hvad de kan for at løse dine udfordringer. Jeg har brugt shopify længe. En ting jeg vil gøre jer opmærksom på er, pas på med at installere for mange apps i shopify, da mange af dem er gratis de første 14 dage og derefter betaler du månedligt. I stedet kan i faktisk købe themes som indeholder diverse funktioner som du ellers også kan finde via shopify apps men betaler månedligt. Det gør du ikke hvis theme allerede indeholder de funktioner. Så et råd herfra til de nye. Pas på med at installere for mange app's.

Derudover så ved jeg YouTube får det til at se meget simpelt ud. Der er intet der er let i denne verden, men shopify fungerer altså ganske udemærket hvis man altså gider bruge tid på at sætte sig ordentligt ind i det.

williamdbg From Netherlands
williamdbg

Great for making website

Great for making ecommerce website! Best and easiest choice.

CHEF ANTHONY MIAMI From United States
CHEF ANTHONY MIAMI

Excellent Customer Support Team Member

⭐️⭐️⭐️⭐️⭐️
Keith went above and beyond to help me with my Shopify account. He was patient, professional, and explained everything in a way that made the process easy to understand. I truly appreciate his support and highly recommend working with him if you need help!

Adrien From France
Adrien

Super plateforme !
Les frais sont chers mais ça reste la meilleure option pour les vendeurs en ligne.

Andreas Jobst From Germany
Andreas Jobst

Shopify ist für mich die günstigste Möglichkeit

Shopify ist für mich die günstigste Möglichkeit einen professionellen Shop aufzubauen. Natürlich kosten die Module extra Geld, aber Eigenentwicklungen würden deutlich mehr Kosten verursachen.

Abass From Nigeria
Abass

Awesome

awesome awesome awesome

Ilyas From France
Ilyas

Colis bien reçu mais livraison longue

Colis bien reçu de la part azur studio, qualité top mais livraison un peu longue.

Kevin From Great Britain
Kevin

Fantastic technical support

Fantastic technical support provided by Maureen today via live chat :)

Raul Avram From Italy
Raul Avram

Perchè Shopify mi ha reso super super felice

Perchè Shopify mi ha reso super super felice.

Affira Fatima From Pakistan
Affira Fatima

This is a good working app

This is a good working app where you can sell your goods to others and where you can buy various things...

peter van der ven From Netherlands
peter van der ven

Nooit in het vooruitzicht betalen, altijd achteraf

Nooit in het vooruitzicht betalen, altijd via Klarna achteraf.

Chad From United States
Chad

Great customer service once you get through!

No customer support! Can't talk to a real person. UPDATE: There is customer service and real people, and they are great!

Juan Mendez From United States
Juan Mendez

It works well, if you dedicate the necessary time to it.

hashim zia From Pakistan
hashim zia

Shopify is a good source of income

Shopify is a platform that enables thousands of people to run their small or larger-scale businesses according to their investments. I have been using this platform for quite some time, and it is generating pretty nice revenue, and my Shopify store is increasing day by day. What is the best thing about this?
It allows its users to start their store on a very low budget and is easily accessible to everyone. Many people do this as a part-time job and earn extra income.

Maiga Sakina From Italy
Maiga Sakina

Siete affidabili grazie per tutto

Siete affidabili grazie per tutto.

Roman Straus From Czechia
Roman Straus

Не знаю почему оценка такая плохая

Не знаю почему оценка такая плохая, но мне все нравится, платформа понятная, уже использую более года, кто не разбирается пусть не лезет.

Marek Obor From Czechia
Marek Obor

Nice platform to start dropshipping business

Nice platform to start dropshipping business.

Spanic Tausac From Italy
Spanic Tausac

Good

Good, help me to start my business.

Rifan Blean From Ukraine
Rifan Blean

Чудова платформа

Чудова платформа, мені досить комфортно через неї продавати.

Danilo Kuser From Nigeria
Danilo Kuser

Not so bad at all

Not so bad at all, I made my shop around a year ago and it works really good.

Miss Farmer From Great Britain
Miss Farmer

Very glad I made the switch to Shopify

Very glad I made the switch to Shopify. It's a little more expensive but the functionality is amazing if you want to grow. App add-on costs can build but it's worth it for the right apps.
I find the customer service very supportive too. Thank you Shopify.

Ascend From Singapore
Ascend

Jun supported my request very well

Jun was able to support my request very well and I had a better understanding with him.

Finley Rahman From Great Britain
Finley Rahman

Easy to use

Easy to use - just about to hit 100 orders in just 2 months.

Angelo From Italy
Angelo

Personalmente li devo ringraziare.

Mi hanno contattato e sono riuscito a cancellarmi, ringrazio l'assistenza, molto gentili e cordiali. Il problema di questo sito è che lo dovrebbero semplificare dell'80%, di tutte le cose scritte per aiutare gli utenti si potrebbero togliere, creano solo confusione e le persone diventano cattive, nervose e vanno in confusione; questo è il motivo che tanta gente ne parla male. Io ero uno di quelli ma mi sono ravveduto.

Burt Robertson From United States
Burt Robertson

We just processed our 10,000th Order through Shopify

We just processed our 10,000th Order through Shopify. I'm not sure why there are so many bad reviews, but we love it. Is it perfect? No, nothing is, but it is very powerful, and I have been doing this for 4 years. I am always learning and implementing new things to make it better.

It can be confusing, very confusing, but my experience with almost every issue with support has been positive. Are there things I wish I could do? I can't, yes, probably, but most of that is on me for one of two reasons:
1.) I'm not smart enough to figure it out or even ask the right questions, or 2.) I don't want to pay someone or for an app to make it work when there is a solution.

The one thing new users need to understand is that it is very powerful, and you need to walk before you run. There are a ton of add-on apps to help you, but they can slowly and sneakily drain your profits. The hardest thing for me to master, and I still haven't, is Shipping. I sell luggage and ship what is basically large empty boxes. Getting the shipping correct is an issue I have yet to conquer.

Lastly let me say my store is far from perfect, and isn't all that I want it to be... But it works for us... with nearly $700,000 in sales both online and in our store front... we are doing ok...
B. Robertson - Owner
Traveling Bags
New Berlin, Wisconsin

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Shopify Pricing

A look at Shopify services, plans, and features

Shopify Website Builder

Shopify offers 4 website builder plans

Plan Space Bandwidth Price
Unlimited Unlimited $19.00
Unlimited Unlimited $54.00
Unlimited Unlimited $299.00
Unlimited Unlimited $2,300.00

Shopify FAQs

Your Shopify Questions, Answered by HostDean Experts

Where is Shopify based?

Shopify is a Canada based company. Their main office is located in 151 O'Connor Street, Ground Floor, Ottawa, Ontario K2P 2L8, Canada.

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