Web Hosting Hub Review

EVIL PSYCHOPATHS. They're experts at gaslighting. Web Hosting Hub messed me around for years, especially this year when I'm really sick. I finally lost my temper and they just canceled my account, kept my money, blocked me from contacting them, and STOLE MY DOMAIN. I had to get Icann and Tucow involved just to get an EPP code so I could transfer my domain out. Gaslighting is when you keep treating someone badly until they break, and then you point your finger at them and say they're the problem! They are truly evil people.

Unfortunately there are no negative stars, so I'm giving them 1 single star. They are the worst, so unprofessional. They can simply change plan details and you won't know because the name doesn't change, but you lose your facilities and privileges. Always ask them in writing for whatever plan you are buying from them.

I've had more and more email problems for years. First, maybe around 2018, my emails started going to other people's spam folders more often. I fixed it by asking people to whitelist my address. Then a couple years ago, I started having emails bounce or not arrive on my end sometimes. Business emails would show up 2 days later (after a deadline) or just vanish. Now my emails are disappearing regularly. I'm getting errors about my server not being trusted. These people do NOTHING to make sure their servers are trusted or whitelisted. Now I'm stuck in an annual contract while I have to use my old Yahoo account to run my business. It's like setting money on fire. If I contact support, they tell me the only fix is to buy a crazy expensive account with a private server because they can't maintain the public ones, unlike every other free email service out there. This "company" should be investigated. DO NOT USE THEM! How much money and how many important emails have I lost over the years?

I agree with the other reviews. WebhostingHub was a great service back around 2015, but in the last few years, they've really gone downhill. Their servers are slow and get blacklisted for spam a lot, so there are tons of email issues. It used to be easy to get support, but now it's almost impossible. There's always a long queue, and the automated system tells you to "press 2" for a callback "without losing your place in line." But I ask for callbacks when I'm next in line, and after 2-3 hours with no call, I call back only to find I'm now #5 in line! It's become really disruptive for our business. I'm very disappointed. After being a happy customer for years, I'll be moving to another provider.

I can't recommend Web Hosting Hub to anyone because they treat longtime customers like trash.

I've been with them for over a decade, maybe closer to 15 years. They always had nice customer service and my websites generally ran fine. But in recent years my sites got slower and slower, and now they're so sluggish I've given up.

I talked to their IT department, and they basically said I should move to their sister company for better servers or pay even more for a faster plan. And get this, I was already on their second most expensive plan (Nitro), which is supposed to be super fast!

I run three WordPress sites that might get 5-20 visitors a month combined. So my sites aren't causing much strain on any server. Yet my pages sometimes take 20-40 seconds to load, and they say nothing can be done!

I spoke to multiple IT experts there who tried some "fixes," but nothing really changed. The sites stayed slow, maybe feeling slightly faster for a minute. I already had Hostinger for another site, and after moving my sites there, everything loaded instantly with no delays. So when Web Hosting Hub advertises fast SSD speeds, it's just not true. I pay less now for shared hosting at Hostinger and the speeds are amazing. So Web Hosting Hub has treated me very poorly, thinking I'm dumb enough to keep paying for bad service.

The first 8 years or so were great, but now I feel overcharged and stuck on their worst servers. They just don't care about me as a customer, and it's unacceptable for my simple personal WordPress site to take over 20 seconds to load when I have fast fibre at home. I would have stayed if the speeds were good, but now they've lost me.

I'd tell anyone to stay away from this host and choose something else, like BlueHost or Hostinger. You'll get much better value for your money, because here they don't care about their customers, especially the ones who've been paying for years.

The last time I talked to their IT, they said they'd email me tips to speed up the site. I also asked for info on how to move my sites to another provider. Guess what? They never sent those emails. I checked junk mail, nothing. So yeah, it's clear they don't care about someone like me who's probably spent thousands with them. But I'm perfectly happy with Hostinger now, so thanks for the years when you were actually good.